Privacy Policy
At Kavach, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect the information you share with us when using our insurance guidance and customer support services.
1. Information We Collect
When you reach out to us via WhatsApp, our website, or any other channel, we may collect the following types of information:
- Your name and contact details (phone number, email address)
- Information about your existing insurance policies and coverage
- Vehicle details (for motor insurance guidance)
- Health and family information (only as relevant to insurance guidance)
- Communication history between you and our team
2. How We Use Your Information
We use the information you share solely to provide you with personalised insurance guidance. Specifically:
- To understand your insurance needs and recommend suitable options
- To assist you with policy renewals, claims, and coverage reviews
- To send you relevant reminders (renewal dates, review check-ins)
- To improve the quality of our guidance and support
We do not use your information for automated decision-making or profiling, and we do not sell your data to third parties.
3. Data Sharing
We do not sell, trade, or rent your personal information to any third party. We may share limited information with:
- Insurance companies, solely when you have asked us to assist with a specific inquiry or policy
- Service providers who assist us in operating our platform (e.g., communication tools), under strict confidentiality agreements
4. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our team communications are conducted over encrypted platforms.
5. Data Retention
We retain your information for as long as you remain a Kavach customer or as required by applicable law. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of any communications at any time
7. Cookies
Our website uses minimal, essential cookies for basic functionality. We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after updates constitutes acceptance of the new policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at contact@360kavach.in or via WhatsApp.